Introduction

Thank you for purchasing products and services from www.leighanndaugherty.com. We pride ourselves on offering high-quality services and literature, and your satisfaction is important to us. Below, you will find detailed policies regarding returns and refunds for books purchased and services rendered through our website.

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Returns and Refunds for Books
Eligibility for Returns

• Damaged or Defective Items: We accept returns of books if they arrive damaged or defective. If you receive a book that is damaged in transit, please contact us within 30 days of receipt to initiate a return.

• Incorrect Item Received: If you receive a different book than what you ordered, please contact us immediately for a replacement or a full refund.

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How to Return

1. Notify Us: Contact our customer service at info@leighanndaugherty.com to notify us of the issue and to request a return authorization.

2. Prepare the Package: Include the original receipt or proof of purchase along with the book in its original condition.

3. Ship the Item: Send the item to the return address provided during your return authorization. You will be responsible for paying for your own shipping costs for returning your item. Upon approval of your refund, the original shipping cost paid at purchase will also be refunded to you.

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Refund Process

• Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, including the original shipping cost, within a certain number of days at our discretion.

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Returns and Refunds for Services
Service Satisfaction Guarantee
We aim to provide high-quality, professional services. If for any reason you are not completely satisfied with the services provided, please consider the following options:

• Rescheduling or Modification: We offer the opportunity to modify or reschedule the services to better meet your expectations.

• Partial Refunds: In cases where services have been partially rendered and cannot be completed to satisfaction, we may offer a partial refund corresponding to the uncompleted part of the service.

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Non-Refundable Services

• Completed Services: Services that have been fully delivered are generally non-refundable.

• Digital Products: All sales of digital products such as online courses and webinars are final and non-refundable once access has been granted.

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General Conditions for Returns and Refunds

• To be eligible for a return or refund, you must first contact us to discuss your reasons and to receive return authorization.

• Refunds will only be issued to the original purchaser and the original method of payment.

• We reserve the right to refuse a return or exchange if the returned item does not meet our policies.

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Contact Us
For any questions or concerns regarding our Returns and Refund Policy, please contact us at:

• Email: info@leighanndaugherty.com

• Phone: 972-552-7213

• Address for Returns: 1013 Gannon Drive, Plano, TX 75025

We are committed to addressing your inquiries promptly and thoroughly.